1） 每一个人都知道，聆听对沟通来说是重要的。但是极少组织会小心聆听它们的员工以及它们的顾客的心声。
2） 所谓的耳聪，也就是倾听的意思。
3） 上天赋予人类一根舌头与两只耳朵，以便让我们从别人那儿听到的话可以两倍于我们说出的话。
4） 善长于沟通的`管理者，也可能善长于掩饰真正的问题。
5） 如果希望成为一个善于谈话的人，那就先做一个致意倾听的人。
6） 如果你要使别人喜欢你，如果你想他人对你产生兴趣，你注意的一点是：谈论别人感兴趣的事情。
7） 如果你是对的，就要试着温和地、技巧地让对方同意你；如果你错了，就要迅速而热诚地承认。这要比为自己争辩有效和有趣得多。
8） 倾听对方的任何一种意见或议论就是尊重，因为这说明我们认为对方有卓见、口才和聪明机智，反之，打瞌睡、走开或乱扯就是轻视。
9） 当我面对一群人，或是大众传播媒体谈话时，我总是假想自己是和「一个人」进行推心置腹的谈话。
10） 当你思考准备说什么的时候，就做出一副彬彬有礼的样子，因为这样可以赢得时间。
11） 当你劝告别人时，若不顾及别人的自尊心，那么再好的言语都没有用的。
12） 打断蠢人的话头，让他闭口，是失礼的，而让他说下去，却是残忍的。
13） 除非你发问，否则你听不到有关你的公司的坏事。听到好消息是容易的，但你须要挖掘才能得到坏消息。
14） 沉默是一种处世哲学，用得好时，又是一种艺术。
15） 不愿说理是固执；不会说理是傻瓜；不敢说理是奴隶。
a great poem is a fountain forever overflowing with the waters of wisdom and delight (p.b.shelley, british poet)
伟大的诗篇即是永远喷出智慧和欢欣之水的喷泉。(英国诗人 雪莱 p b)
art is not a handicraft, it is the transmission of feeling theorist has experienced. (len tolstoy, russian writer)
艺术不是手艺，它是艺术家的体验到的感情的传递。(俄国作家托尔斯泰。l)
any one who conducts an argument by appealing to authourity is not using his intelligence; he is just using his memory. (da vinci, italian painter)
一个借着引经据典来辩论的人，不是在运用自己的才智，他是在运用自己的记忆力。(意大利画家 达·芬奇)
art is a lie that tells the truth. (picasso, spanish painter)
美术是揭示真理的谎言。(西班牙画家 毕加索)
music has charms to soothe a savage breast, to soften rocks or bend a knotted oak. (william congreve. british dramatist)
音乐有着抚慰粗野的`胸怀、软化顽石或使千年老树弯腰的魅力。(英国剧作家 康格里夫 w)
music is the only language in which you cannot say a mean or sarcastic thing. (john erskine, american educator)
音乐是唯一不能用及表达卑鄙的或讽刺的事物的语言。(美国教育家 厄斯金 j)
art is the object of feeling, and the subject of nature. (s.k.langer, american philosopher and educator)
艺术是情感的客观表现。也是本性的主观反映。(美国哲学家、教育家 兰格 s k)
great literature is simply language charged with meaning to the utmost possible degree (ezra poud, american poet)
幽默被人正确地解释为“以诚挚表达感受，寓深思于嬉笑”。(美国诗人 庞德 e)
art is the right hand of nature. the latter only gave us being, but the former made us men. (friedrich schiller, german poet)
艺术是自然的右手。自然只让我们存在，而艺术创造我们的人类。(德国诗人 席勒 f)
the decline of literature indicates the decline of a nation; the two keep in their downwad tendency. (johann wolfgang von goethe german poet)
文学的衰落表明一个民族的衰落。这两者走下坡路的时候是齐头并进的。(德国诗人 歌德 j w)
there are painters who transform the sun to a yellow spot, but there are others who with the help of their art and their intelligence, transform a yellow spot into the sun. (picasso, spanish painter)
有些画家把太阳画成一个黄斑，但有些画家借助于他们的技巧和智慧把黄斑画成太阳。(西班牙画家 毕加索)
——商务
there is no resting place for an enterprise in a competitive economy. (alfred p.sloan. american businessman)
在竞争的经济中，没有企业休息的地方。(美国实业家 斯隆 a d)
for years i thought what was good for our country was good for general motors, and vice versa. (charles e. wilison american president of gm)
多少年业，我始终认为对国家有利的事对我们通用汽车公司也有利，反之亦然。(美国通用汽车公司总裁 威尔逊 c.e.)
good times, bad times, there will always be advertising, in good times people want advertising; in bad times they have to. (bruce barton british economist)
管是繁荣时期还是萧条时期，广告总会存在。繁荣时，人们想做广告;萧条时，人们不得不做广告。(英国经济学家 巴顿 b.)
the trouble with the profit system has always been that is was highly unprofitable to most people. (e.b.white, american writer)
利润制度的最大弊端始终是绝大多数的人是绝对无利可图的。(美国作家 怀特 e b)
a friendship founded on business is better than business founded on friendship. (john davision rockefeller, american businessman)
建立在商务基础上的友谊胜过建立在友谊基础上的商务。(美国实业家 洛克菲勒 j d.)
economy the poor man's mints; extravagance the rich man's pitfall.(martin tupper. american economist.)
节约是穷人的造币厂，浪费是富人的陷阱。(美国经济学家 塔珀 .m.)
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